GM Safety Recall Information

There is a risk, under certain conditions, that your ignition switch may move out of the “run” position, resulting in a partial loss of electrical power and turning off the engine. This risk increases if your key ring is carrying added weight (such as more keys or the key fob) or your vehicle experiences rough road conditions or other jarring or impact related events. If the ignition switch is not in the run position, the air bags may not deploy if the vehicle is involved in a crash, increasing the risk of injury or fatality. Additionally, some of these vehicles have a condition in which the ignition key may be removed when the vehicle gear is not in the “Off” position. If the ignition key is removed when the ignition is not in the “Off” position, unintended vehicle motion may occur: (a) for an automatic transmission, if the transmission is not in “Park”; or (b) for a manual transmission, if the parking brake is not engaged and the transmission is not in reverse gear. This could result in a vehicle crash and occupant or pedestrian injuries. Until the recall repairs have been performed, it is very important that you remove all items from your key ring, leaving only the vehicle key. The key fob (if applicable), should also be removed from your key ring. It is also very important before exiting the vehicle for customers to make sure the vehicle is in “Park”, or in the case of a manual transmission, to put the transmission into reverse gear and set the parking brake.

We are working as quickly as possible to obtain parts, and expect to have parts beginning in April of this year. We will contact affected customers as soon as parts are available so that they can schedule an appointment with their dealer to have their vehicle repaired. This service will be performed at no charge. In order to minimize customer inconvenience, whenever possible, the ignition switch, lock cylinder and keys will be replaced at the same time. Please understand that this depends on part availability. Because of service scheduling requirements, it is likely that your dealer will need your vehicle longer than the actual service correction time of approximately 90 minutes.

We expect the first parts to be available sometime in May, with parts availability improving as time goes on. We will be working with customers on an individual, case-by-case basis to minimize inconvenience associated with the recall. We also are working diligently with our suppliers to develop and validate replacement parts and to have increased production in place to meet demand. GM mailed Customers a letter the week of March 10 informing them of the ignition switch recall and reminding them to use only the ignition key (no key fob or other material) until the recall repair is completed. Customers will also get a second letter informing them when they can contact dealers for repair appointments. Customers impacted by the recalled ignition lock cylinder and keys will begin receiving letters in April. We will work with our suppliers to expedite the parts and make the repair as hassle-free as possible for customers. In order to minimize customer inconvenience, whenever possible, the ignition switch, lock cylinder and keys will be replaced at the same time. It is also very important before exiting the vehicle for customers to make sure the vehicle is in “Park”, or in the case of a manual transmission, to put the transmission into reverse gear and set the parking brake.

Any affected customer who is concerned about operating their vehicle may request courtesy transportation. Dealership service management is empowered to place the customer into a rental or loaner vehicle until parts are available to repair the customer’s vehicle. In some states, there are age restrictions that limit the ability to obtain a rental vehicle. In such cases, a legal parent or guardian will be required to sign the vehicle rental contract and take full responsibility for the rental vehicle. Additionally, in some states, drivers under a certain age may be required to pay a premium rate to rent or insure a vehicle. To address these situations, GM will cover these additional expenses.